Thank you for shopping with Sabal Labs. This Shipping Policy explains our processing times, shipping charges, delivery expectations, and procedures for delayed, damaged, or missing packages.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Orders placed during product launches, promotions, periods of high demand, or holidays may require additional processing time. Customers will receive tracking information once an order has been prepared for shipment.
Submitting an order does not guarantee same-day shipping.
United States Shipping
Sabal Labs currently ships within the United States only.
Our standard shipping rate is:
- $7.95 for orders under $150
- Free standard shipping on orders of $150 or more, after discounts and before applicable taxes
Delivery times shown during checkout are estimates provided by the shipping carrier. They are not guaranteed delivery dates.
Local Delivery and Meetups
Local delivery or meetup options may be available in the Brownsville, Texas area.
Availability, location, timing, and any applicable delivery fee must be arranged and confirmed directly with Sabal Labs before the order is completed.
Please contact us through direct message for local availability.
Tracking Information
Once your order ships, tracking information will be sent using the contact information provided during checkout.
Tracking updates may take up to 24–48 hours to appear after a shipping label is created.
A shipping confirmation does not always mean the carrier has physically scanned or accepted the package yet.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please verify the following before submitting your order:
- Full name
- Street address
- Apartment or unit number
- City, state, and ZIP code
- Email address and telephone number
Sabal Labs is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.
Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Returned or Undeliverable Packages
If a package is returned because of an incorrect address, refused delivery, failed delivery attempts, or another issue outside our control, the customer may be responsible for additional shipping charges before the order is resent.
Original shipping charges are non-refundable unless the return resulted from an error by Sabal Labs.
Delayed Packages
Carrier delays may occur because of:
- Severe weather
- Holidays
- High shipping volume
- Transportation interruptions
- Incorrect routing
- Carrier operational delays
Sabal Labs does not control a package after it has been accepted by the carrier. We will provide reasonable assistance with tracking and carrier inquiries, but estimated delivery dates are not guaranteed.
Lost Packages
Contact Sabal Labs if tracking has not updated for an extended period or the package appears to be lost in transit.
We may ask the customer to:
- Confirm the shipping address.
- Check with household members, neighbors, or property management.
- Contact the local carrier office.
- Allow the carrier’s required waiting period.
- Complete a missing-mail or package investigation.
Refunds or replacements for lost packages are reviewed individually after the carrier investigation has been completed.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with apartment management or a front desk.
- Contact the carrier directly.
- Allow up to 48 hours, as some carriers mark packages delivered before final placement.
Packages confirmed as delivered to the address entered at checkout are not automatically eligible for a refund or replacement. Sabal Labs will review available tracking and carrier information before determining whether another resolution is appropriate.
Damaged Shipments
Inspect your order as soon as it arrives.
If an item arrives damaged, contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photographs of the shipping box
- Photographs of the packaging and affected product
- A photograph of the shipping label
Please keep all packaging until the claim has been reviewed. We may offer a replacement, store credit, or refund when the damage is verified.
Temperature and Storage
Customers are responsible for promptly retrieving delivered packages and following the storage instructions provided on the product label.
Do not leave packages unattended in mailboxes, vehicles, porches, or other locations exposed to extreme temperatures for extended periods.
Any visible damage or suspected shipping-related issue should be reported within 48 hours of delivery.
Order Changes and Cancellations
Requests to cancel or modify an order must be submitted as soon as possible.
Once an order has entered fulfillment or a shipping label has been created, changes or cancellation may no longer be possible.
Research-Use Notice
Products offered by Sabal Labs are intended solely for legitimate laboratory research and analytical purposes.
They are not intended for human or veterinary use, household use, food use, clinical administration, or self-experimentation.
Contact Us
For shipping questions, address corrections, local meetup availability, or assistance with an order, contact us through:
- Website: www.saballabs.com
- Instagram: @saballabs
- Facebook: Sabal Labs
- TikTok: @SabalPeppers956
Please include your order number when contacting us about an existing purchase.